ERP work succeeds when the software mirrors how decisions and materials move through the business. Starting with a generic feature list tends to recreate silos inside a newer interface.
Discovery should follow complete journeys: an enquiry becoming an order, stock becoming a delivery, or attendance becoming a payroll input. Each journey reveals owners, exceptions, approvals, and the data that must remain consistent.
The implementation can then be phased around operational value. Shared master data and permissions come first, followed by the workflows that remove the most costly friction, and finally richer reporting as reliable data accumulates.
A useful next move
Document one important workflow from beginning to end: the people involved, the information they need, the exceptions they handle, and where delays occur. That concrete view makes the next technology conversation far more productive.