The most useful automation programmes begin with the work, not the model. Some steps need deterministic rules; others benefit from language understanding, classification, summarisation, or extraction.
Good candidates have sufficient volume, a clear input and output, and an acceptable review path. Sensitive or consequential decisions should retain human oversight and clear source context.
A contained pilot can establish quality, latency, and operating cost before deeper integration. Logging and feedback are part of the product, giving teams the evidence needed to improve the workflow safely.
A useful next move
Document one important workflow from beginning to end: the people involved, the information they need, the exceptions they handle, and where delays occur. That concrete view makes the next technology conversation far more productive.